Privacy Policy

Privacy Policy2020-10-08T11:01:22-05:00

Digital Recovery Group LLC Privacy Policy

This document outlines Digital Recovery Group LLC’s policies and practices in regard to the collection and use of personal data.
Digital Recovery Group LLC is a for-profit limited liability corporation incorporated in Miami, Florida, whose business activities include the recovery of digital data, digital data analysis, digital data storage and management, forensic digital analysis, management and control of data on the internet, safe and certified deletion of digital information, and sale of digital storage devices and/or parts.

Digital Recovery Group LLC acts as a data controller in relation to the information it collects and receives through the use of our website or the provision of our services. We reserve the right to make modifications to this Policy at any time, and we will inform these modifications via e-mail or messages on our website.

Continuing to use our website, especially after accepting the use of Cookies, implies your agreement with this Policy.

If you have questions or concerns after reading our privacy policy, send us an e-mail at: [email protected] or a letter to the address below.

Digital Recovery Group LLC
80 S.W. 8th. Street
Suite 2000, Miami, FLORIDA 33130
United States of America

I. Information we collect:

Digital Recovery Group LLC may collect, use, store and/or transfer various types of information about you by means of direct and automated methods.

(A) Identity information, which includes name and surname, username or other forms of identification; occupation or position; age and sex.

(B) Contact information, which includes billing, delivery and e-mail addresses, as well as phone numbers.

(C) Financial information which includes bank account information.

(D) Technical information, which includes the Internet Protocol (IP) address, login information, browser information, time zone, geolocation, operating system, platform and other technology on the devices you use to access Digital Recovery Group LLC’s website.

(E) Inquiry information, which includes information you provide to Digital Recovery Group LLC when communicating with us directly (by any means of communication, such as our website), when you visit us at our physical offices or trade shows, or participate in our surveys or sweepstakes. We may collect and maintain information about that specific communication, including the name, reason why you contacted us and any information you may have provided.

(F) Profile information, which includes the username and password, interests, preferences, comments and answers to surveys. We may also receive the content you upload or publish, such as your name, address, phone number, e-mail address, images, sex or other information.

(G) Usage data, which includes information about the way in which you use our website; this includes the frequency and use patterns.

(H) Marketing and communication information, which includes your preferences in regard to receiving marketing information from us and third parties, as well as your contact preferences.

(I) We also collect, use and share aggregate data, such as statistical or demographic data, for any purpose. Aggregate data may be obtained from your personal data, but is not considered to be personal data under the law because this data does not directly or indirectly reveal your identity. We may also aggregate Usage data to analyze the use of pages or functions.

II. Collection

Digital Recovery Group LLC uses various methods to collect personally identifiable information you provide, as follows:

(A) Direct: you may provide identity contact, financial and inquiry information when you fill out forms, write letters or deliver presentation cards. This includes the personally identifiable information that you provide when you attend one of our events, create an account, acquire one of our products, complete a survey, etc.

(B) Automated: while you use our website we may automatically collect Technical information about your device, as well as browsing actions and patterns. We collect this information through the use of Cookies (see the information below), server records and other similar technologies. We may also receive Technical information about you if you visit other websites that use our cookies. This information includes:

1. Details about your usage pattern, and the content (including advertisements) you see and interact with. This includes information about the services and applications you use on the devices to customize the services as per your needs. This includes information about your visit, such as the browsing software, the pages you visited and how long you were on the website.
2. The records of the service product or the server, which store Technical information about the use of the service or websites, such as the IP address, device IDs, the domain, the device’s and the application’s configuration, errors and hardware activity. We may use the IP address to determine the location or country or origin.
3. Device information, such as IDs, including the information about the physical location of the device. For example, when you use a geolocation service or application and you gave consent for your location to be shared.

This information will allow Digital Recovery Group LLC to provide you with content of your interest as fast as possible and in a language you understand, so that you can better enjoy the website.

(C) Third parties: we may receive personally identifiable information from third parties, such as advertising networks, search information providers, analytics providers, data aggregators and specialized agencies, as well as social network organizations, including the interactions on those websites and login information.

III. Usage

We will only use your data to the extent permitted by law. We may use the information you provide, or that we collect, as follows:

• For registering you as a user on our website.
• To manage our relationship with you, by means of:
o Policy modification notifications.
o Survey participation invitations.
o Product or service promotions.
• Manage and protect our company and the website, which includes the remediation of problems, data analysis, system maintenance, support, report generation and hosting information.
• Providing you with relevant web content and advertisements, and measure or understand the effectiveness of the advertisements we offer.
• Use the analysis to improve and enhance the products and services, to develop new offer recommendations, advertisements and other communications, and obtain more information about user preferences in general.
• To provide you with suggestions or recommendations in regard to new advertising products and the content of Digital Recovery Group LLC, including the administration of surveys to better understand your preferences.
• Fraud prevention
• To create and provide customer relationship management activities.

We will only use your information with the purpose for which it was collected, unless we reasonably consider that we need to use it for a different purpose, and that that purpose is compatible with the original purpose for which we obtained your consent. Keep in mind that we may process your personally identifiable information without your knowledge, but still as per the law. In general, Digital Recovery Group LLC’s lawful basis for collecting this information is the combination of your consent and the contractual right required to perform the legal obligations, or the need to satisfy the company’s legitimate interests.

IV. Marketing and communications

We may use your identity, contact, technical, use and profile information to provide you with product and service updates, newsletters and other communications about existing or new products and services via mail, phone, device messages or text messages.

We will only send you marketing communications if you request the information or if you provided your information to us when you participated in a survey or registered for a promotion and, in every case, you gave your consent to receive these marketing communications.

You may request that we, or third parties, stop sending you marketing messages or communications at any time; in order to do this, communicate with us or that third party at any moment.

V. Tracking cookies and pixels

Our website employs technologies that are commonly used in the industry, such as cookies, to collect information about the use of our website and e-mail communications. For example, these technologies inform us which visitors clicked on specific elements in a website or e-mail, and they will recognize the browser next time you visit our website.

Cookies let us personalize your experience to adapt it to your interests and preferences or to facilitate your subscription to use the services. Most browsers will let you erase the cookies from your computer’s hard disk, block the acceptance of cookies or be warned before a cookie is stored. If you block or erase the cookies, we may not be able to reestablish the preferences or personalize your online experience.

Tracking pixels are invisible to website users and they consist of a few lines of computer code. Our website provider, advertisements and e-mail services use tracking pixels to determine whether you can receive e-mail with HTML content. This ability allows our service provider to send you e-mail in a format you can read. The sensor does not collect or use any other information. Tracking pixels also let us know how many users open an e-mail and allow our service provider to compile overall statistics about an e-mail campaign for us.

VI. Shared use and third parties

Digital Recovery Group LLC uses third-party services, such as interactive marketing agencies, market researchers and e-mail service providers, so that they help us with the marketing and promotion of the content of the website for the purposes outlined in the Usage section above. It is forbidden by law for these parties to use personally identifiable information for any other purpose other than that which is specified by Digital Recovery Group LLC. We do not allow the sale of your personal information.

We also generate anonymous, aggregate and generic data for many purposes, as previously mentioned. Since we consider that you cannot be reasonably identified by this information, we can share this information with any third party. This includes partners, advertisers, industry organizations, mass media or the general public.

VII. Security

While we cannot guarantee that an unauthorized access will never take place, we manage your personal data security through the use of technology and procedures aimed at preventing unauthorized accesses to it. Once the personal information arrives at Digital Recovery Group LLC, it is stored on a server protected by a firewall, designed to block any unauthorized access.

VIII. Storage and deletion

The personally identifiable information we collect for any purpose will not be stored for longer than is required for that purpose. The personally identifiable information may be stored by a period of twenty-four (24) months, unless it is updated. E-mails may be stored for a maximum of seven (7) years. There are some cases for which it is not possible to specify in advance the periods during which the personally identifiable information is to be stored, but it will only be maintained as per the purpose of its collection.

IX. Access and your rights

Your main rights as per the data protection laws are listed below:
• the right to stay informed;
• the right to access;
• the right to rectify;
• the right to delete;
• the right to restrict the processing;
• the right to object to the processing;
• the right to data portability;
• the right to lodge a complaint with a supervisory authority,
• the right to withdraw your consent.

You have the right to confirm whether we process your personal data and, if so, whether we access your personal data along with other specific information. This additional information includes the details of the purpose of the processing, the categories of the details involved and the recipients of the personal data.

You have the right to rectify inaccurate personal data we have about you and, in regard to the purposes of the processing, for any incomplete information about you to be completed.

Under certain circumstances, you have the right to delete your personal data without undue delays. These circumstances include: when your personal data is no longer necessary in relation to the purposes for which it was collected or processed; you withdraw your consent for the consent-based processing; you object to the processing pursuant to specific provisions of the applicable data protection law; the processing is for purposes of direct marketing, and the personal data has been unlawfully processed.

There are exceptions, generally when the processing is necessary for exercising the right to freedom of speech and information; to comply with a legal obligation; or for the acknowledgement, exercise or defense of a right in a lawsuit.

Where the lawful basis for the processing of your personal data is your consent, or that the processing is necessary for the performance of a contract that you are a party to, and that this processing takes place automatically, you have the right to have us submit your personal data to you in a reasonable, commonly used, machine readable format. This right does not apply to situations in which this right would negatively affect the rights and freedoms of others.

You have the right to withdraw that consent at any moment. This withdrawal will not affect the lawfulness of the processing before such withdrawal. It is our intention to only send you e-mail messages that you want to receive.

When you provide us your e-mail address while you create an account or fill out a form or request, we will periodically communicate with you via e-mail about Digital Recovery Group LLC, its products and services. Each time you receive an e-mail, you will be given the opportunity to remove yourself, so as to no longer receive e-mails in the future. In order to do this, you will need to send an e-mail at the following address: [email protected], or you may also send a letter to the address below:

Digital Recovery Group LLC
80 S.W. 8th. Street
Suite 2000, Miami, FLORIDA 33130
United States of America

Allow for 10 business day for us to process your removal request and include your e-mail address if you send the request via post mail.

Keep in mind that Digital Recovery Group LLC will never send you an e-mail requesting your password, credit card number, social security number or any other personal confidential information or personally identifiable information. If you receive an e-mail that seems to be from Digital Recovery Group LLC, but it requests personal information, it is a scam e-mail and you should not reply, nor provide that information.

X. Other websites

Digital Recovery Group LLC is only responsible for the privacy policy and content of this website. We are not responsible for the privacy practices or the use of cookies in the websites from which you have accessed this website, nor for those of the websites that are not the property of Digital Recovery Group LLC which you may access from this website.

XI. Communicate with Digital Recovery Group LLC in regard to privacy matters:

We receive comments, suggestions and questions about Digital Recovery Group LLC’s privacy policy and privacy practices.

Contact us:

By e-mail at [email protected]

By phone at: +1 (786) 4087700 (USA)

By post mail:

Digital Recovery Group LLC
80 S.W. 8th. Street
Suite 2000, Miami, FLORIDA 33130
United States of America